Last updated October 5, 2026

This Privacy Notice for AIONSE FZE (“we,” “us,” or “our“), describes how and why we might access, collect, store, use, and/or share (“process“) your personal information when you use our services (“Services“), including when you:

• Visit our website at http://www.aionse.com or any website of ours that links to this Privacy Notice

• Use Ask AIONSE, our AI business advisor at ask.aionse.com

• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@aionse.com.

This Privacy Notice follows the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where it applies, the EU General Data Protection Regulation (GDPR).

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? Only if you choose to sign in to Ask AIONSE with Google. We then receive the basic profile Google shares: your name, email address and profile picture.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting support@aionse.com, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO WE MAKE UPDATES TO THIS NOTICE?

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

14. ASK AIONSE, OUR AI BUSINESS ADVISOR

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to usIn Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names

• phone numbers

• email addresses

• job titles

• company name

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

You can accept, refuse or customize non-essential cookies in the cookie banner on our website, and you can also manage cookies in your browser settings. Ask AIONSE uses only the cookies the service needs, as described in section 14.

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, “AI Products”). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.

Our AI Products

Our AI Products are designed for the following functions:

• AI applications

• AI automation

• Machine learning models

• Natural language processing

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data’s safety.

Ask AIONSE, our AI business advisor, is described in section 14.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). For enquiries made through our website, no purpose in this notice will require us keeping your personal information for longer than 90 days. Ask AIONSE keeps data for the periods set out in section 14.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. All traffic between your browser and our website and Ask AIONSE is encrypted (HTTPS).

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@aionse.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our email marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.

If you have questions or comments about your privacy rights, you may email us at support@aionse.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

Global Privacy Control: We recognize and honor Global Privacy Control (GPC) signals. If you use a browser or extension that supports GPC, we will treat this as a valid request to opt out of the sale or sharing of your personal information for targeted advertising purposes under applicable state privacy laws, including the California Consumer Privacy Act (CCPA). When we detect a GPC signal from your browser, we will automatically apply your opt-out preference without requiring you to take any additional action. For more information about GPC and how to enable it, visit globalprivacycontrol.org.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@aionse.com or contact us by post at:

AIONSE FZE

Dubai World Trade Centre

Dubai

United Arab Emirates

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: support@aionse.com.

14. ASK AIONSE, OUR AI BUSINESS ADVISOR

In Short: Ask AIONSE answers your business questions with AI. We use your data only to provide the service, and we never use your questions, files or answers to train AI models.

Ask AIONSE at ask.aionse.com is our online business advisory service. This section explains the additional personal data it processes. The rest of this Privacy Notice also applies.

What we collect

• Account: your name and email address. If you sign in with Google, we also receive the basic profile it shares: your name, email address and profile picture.
• Business profile (optional): company name, what the business does, industry, country, size, revenue band and your role. You can change or clear it at any time.
• Your questions, chats and answers, including which specialists answered and which features you used.
• Files you attach, such as documents, spreadsheets and images.
• Consultant requests: the area, your message, how you prefer to be contacted, and your phone or WhatsApp number if you give it. Only if you tick the consent box do we also keep a summary of the chat and a brief written for the consultant.
• Billing: your plan, credits and payment history. You enter card details on our payment provider’s secure pages, and they never reach our servers.
• Fair-use signals: when you claim the free answer, we store a one-way keyed hash of a random device identifier and of your IP address, so we can spot repeat free accounts. The hashes cannot be turned back into the original values.
• Technical records: server logs, and records of which AI model produced each answer, how long it took and what it cost. These records contain no chat content.

How your questions are answered

To process your request, we send your query, the relevant chat context, your business profile, and any attached files to a specialized, advanced pre-trained AI model. We never train our AI models on your data, and the model retains your information only for as long as necessary to deliver an answer and complete essential safety checks.

We also use service providers for hosting, backups, payments and invoicing, email delivery, sign-in and protection against bots. They process personal data only on our instructions and under data protection terms. Some of them process data outside the UAE, which we allow only as UAE law permits.

AIONSE staff do not read your chats, except when you share a chat with a consultant, when you ask us for help with a specific chat, or when the law requires it. Our admin screens never show chat content.

Voice features

• Dictation (the microphone button) uses your browser’s speech recognition. Unless your browser recognizes speech on your device, it sends your voice to its own speech service (Google in Chrome, Microsoft in Edge and Apple in Safari). We never receive or store recordings of your voice, only the text you then send.
• Listen (reading an answer aloud) is produced on AIONSE’s own server with AI-generated voices. We keep the audio for 30 days so it plays instantly next time, then delete it. If our voice service is unavailable, your browser’s own voices are used.

How long we keep Ask AIONSE data

• Chats and answers: until you delete them or close your account.
• Attached files and Listen audio: deleted automatically after 30 days.
• Business profile: until you change or clear it, or close your account.
• Consultant requests: as long as needed to handle the request and follow up, then deleted or anonymized.
• Fair-use signals: while your account is open.
• Billing records, tax invoices and credit history: as long as UAE tax and accounting law requires.

Cookies in Ask AIONSE

Ask AIONSE uses only the cookies the service needs, and no advertising or analytics cookies: for example, a sign-in cookie that keeps you signed in, a cookie that remembers your language, and browser storage for small display choices. The bot check on the sign-in form may set its own cookie.

Your choices

You can delete chats at any time and change or clear your business profile. To close your account and delete your data, write to support@aionse.com. Ask AIONSE is a business service for people aged 18 and over.