Hospitality SOP Kit

Everything a new or growing outlet needs to run the same way every shift. Every SOP follows one structure and comes with a printable form, so teams can be trained and audited quickly. Written for UAE and GCC operations, with references to emirate food codes, SFDA rules, GSO standards, halal requirements and the UAE Labour Law.

• HSP-01 Front-of-House Opening Procedures
• HSP-02 Front-of-House Closing Procedures
• HSP-03 Back-of-House Opening Procedures
• HSP-04 Back-of-House Closing Procedures
• HSP-05 Server Sequence of Service
• HSP-06 Bar and Beverage Station Opening and Closing
• HSP-07 Host and Greeter Standards
• HSP-08 Food Safety and Hygiene
• HSP-09 Line Cook Station Set-Up and Mise en Place
• HSP-10 Dishwashing and Stewarding
• HSP-11 Cash Handling and Till Reconciliation
• HSP-12 Guest Complaint Handling
• HSP-13 Allergen and Dietary Request Handling
• HSP-14 Cleaning Schedule (Daily, Weekly and Monthly)
• HSP-15 Health, Safety and Incident Reporting
• HSP-16 New Hire Onboarding
• HSP-17 Shift Handover and Manager Log
• HSP-18 Delivery Receiving and Storage
• HSP-19 Inventory Count and Par Levels
• HSP-20 Fire Emergency Response
• HSP-00 Setup Guide: kit map, training matrix by role, 30-day rollout plan and regulatory map
• All SOPs in editable Word and in PDF

Questions buyers ask

What is in the kit?

20 standard operating procedures: front and back of house opening and closing, server sequence of service, bar, host standards, food safety, kitchen stations, dishwashing, cash handling, guest complaints, allergens, cleaning schedules, health and safety, fire emergency response, onboarding, shift handover, deliveries and stock counts. A Setup Guide adds a training matrix by role and a 30-day rollout plan.

Are the SOPs written for the UAE and Saudi Arabia?

Yes. They reference emirate food codes such as Dubai Municipality and ADAFSA requirements, Saudi SFDA rules, GSO standards, halal requirements and the UAE Labour Law, and the fire SOP covers UAE Civil Defence requirements and the Saudi Salamah licence. Confirm limits and requirements with your local authority before use.

Can I edit them for my outlet?

Yes. Every SOP comes in editable Word and in PDF. Replace the bracketed fields with your own times, equipment, suppliers and role titles, and add your logo.

Does each SOP come with a checklist or log?

Yes. Each SOP has a printable checklist, log or form in its appendix, plus a training sign-off table, so teams can be trained and audited on the same standard.

Is the kit cheaper than buying single SOPs?

Yes. The 20 single SOPs cost AED 1,220 together; the kit costs AED 699 and adds the Setup Guide.

Who is it for?

Owners, general managers and head chefs of restaurants, cafes and hotel food and beverage outlets who want every shift to run the same way and want to be ready for municipality and civil defence inspections.

Licence: one purchaser downloads the files and may use, adapt, rebrand and share them inside their own company. No resale or redistribution. Full terms are in the HSP-LIC License Terms included with your download.

A template, not legal, food-safety or HR advice. References to UAE and GCC food, labour and safety rules are for orientation only; confirm limits and requirements with your local authority before use.