Server Sequence of Service SOP

This procedure describes the sequence of service at Outlet Name, with timings, so that every table is greeted promptly, orders are accurate and safe, and every guest leaves wanting to return.

• 14 numbered steps in 4 stages: welcome, order, deliver and maintain, dessert, bill and farewell
• Each step names the standard to meet and who is responsible
• Printable Appendix A: Service Timing Card
• Roles, exceptions and escalation, records, targets and a training sign-off table
• UAE and GCC references, including UAE Federal Law No. 15 of 2020 on Consumer Protection; UAE Federal Decree-Law No. 8 of 2017 on VAT; Emirate food codes and authorities

Also included in the AIONSE Hospitality SOP Kit with all 20 SOPs.

Licence: one purchaser downloads the files and may use, adapt, rebrand and share them inside their own company. No resale or redistribution. Full terms are in the HSP-LIC License Terms included with your download.

A template, not legal, food-safety or HR advice. References to UAE and GCC food, labour and safety rules are for orientation only; confirm limits and requirements with your local authority before use.