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Host and Greeter Standards SOP

Welcome, seat and farewell every guest in a way that sets the tone for the whole visit. Editable Word and PDF, written for restaurants and cafes in the UAE and GCC.

AED 59.00 + 5% VAT (AED 61.95 incl. VAT)

Word and PDF

  • Download straight after payment
  • UAE tax invoice with 5% VAT
  • Use across your own company

What’s inside

This procedure defines how Outlet Name welcomes guests, manages reservations and waiting times, seats tables fairly and says goodbye, so that the first and last impressions are always good.

  • 12 numbered steps in 4 stages: greeting, seating, reservations and waitlist, farewell
  • Each step names the standard to meet and who is responsible
  • Printable Appendix A: Host Stand Pre-Service Check
  • Roles, exceptions and escalation, records, targets and a training sign-off table
  • UAE and GCC references, including UAE Federal Law No. 15 of 2020 on Consumer Protection; UAE PDPL; UAE Federal Law No. 15 of 2009 on Tobacco Control

Also included in the AIONSE Hospitality SOP Kit with all 20 SOPs.

Licence: one purchaser downloads the files and may use, adapt, rebrand and share them inside their own company. No resale or redistribution. Full terms are in the HSP-LIC License Terms included with your download.

A template, not legal, food-safety or HR advice. References to UAE and GCC food, labour and safety rules are for orientation only; confirm limits and requirements with your local authority before use.

Need it built around
your business?

An AIONSE consultant can adapt a template to your numbers and processes, or build the model, plan or playbook you need from scratch.